Privacy Policy

This privacy policy sets out how ‘Vipassana Books’ use and protect any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Date completed privacy notice completed: 24/10/19

Our contact details

Name: Yuta Fairs-Billam

Address: 57 Wyedean Rise, Belmont, Hereford, HR2 7XZ

E-mail: [email protected]

What type of information we have

We currently collect and process the following information when you place an order for a product with us or contact us via our website.:

  • Personal identifiers, such as your name, your email address, your postal address and your payment details (such as your banking details, or Paypal account details).
  • We also collect general site usage data using cookies or tagging technology for the purposes of improving our website. We use cookies to identify you as a visitor to our website.

How we get the information and why we have it

All of your personal information that we process is electronic and provided to us directly by you for one of the following reasons:

  • Processing product purchases from our website
  • Responding to email enquiries about our products

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to process and ship product purchases you have made from our website or to respond to general email enquiries regarding our product range.  We will not share this information with any other parties.

Marketing

We may send you information about products and services of ours which we believe may be of interest. If you have consented to receive marketing communications, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes and you can always email us if you no longer wish to be contacted for marketing purposes.

How we store your information

Your electronic information is securely stored on our website which is hosted on a UK server. Our email data is stored on Google cloud, stored in England and Belgium under strict safeguards. No personal data is transferred or stored outside of the European Economic Area (‘EEA’).

We keep your name, email address, postal address and banking details for 12 months. We will then dispose of your information by deleting your personal data from our website and email records. If you have given permission to receive marketing communications then we will retain your email address until further notice.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or write to us at 57 Wyedean Rise, Belmont, Hereford, HR2 7XZ, if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113